PRIVACY
POLICY
Welcome to Clear Vision Group's privacy notice.
www.clearvisiongroup.co.uk respects your privacy and is committed to protecting your personal data. This privacy notice explains how we look after your personal data when you visit our website www.clearvisiongroup.co.uk (the "Site"), or where you use our services, request a quote, or where we engage you or your business as a contractor or supplier. It also explains your privacy rights and how the law protects you.
1// Important Information and who we are
Purpose Of This Notice
This notice explains how www.clearvisiongroup.co.uk collects and processes your personal data through your use of the Site, when you request a quote or engage our services, or when we engage you as a contractor or supplier.
This Site is not intended for children, and we do not knowingly collect data relating to children.
Controller
Clear Vision Group Ltd (trading as Clear Vision) is the controller responsible for your personal data ("Clear Vision," “www.clearvisiongroup.co.uk,” "we," "us," or "our" in this notice).
Contact Details
Full name of legal entity: Clear Vision Group Ltd
Contact for data protection queries: Jay Spetch
Email address: info@clearvisiongroup.co.uk
Postal address: 8 Elms Close, Poole, Dorset, BH14 8EP
Telephone number: 08004265473
You have the right to complain at any time to the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection (www.ico.org.uk). We'd appreciate the chance to address your concerns first, so please contact us before approaching the ICO.
Changes To This Notice
This version was last updated 9th September 2026. We will keep this notice under review and update it as our services and legal obligations change.
Third Party Links
The Site may contain links to third party websites, plug-ins and applications. We do not control these third party sites and are not responsible for their privacy practices. We encourage you to read the privacy notice of any website you visit.
2// The data we collect about you
We may collect, use, store and transfer different kinds of personal data, grouped as follows:
Identity Data: name, title, and similar identifiers.
Contact Data: business address, email address, and telephone number.
Financial Data: bank account and payment details, where relevant to invoicing.
Transaction Data: details of quotes, services provided, and payments.
Technical Data: IP address, browser type and version, and other technology used to access the Site.
Profile and Usage Data: preferences, enquiries, and how you use our Site and services.
Contractor Data: where you apply to join, or are engaged as part of, our nationwide contractor network, this may include qualifications, insurance details, health and safety certifications, and other information required for our vetting process.
Marketing and Communications Data: your preferences for receiving marketing from us.
We do not collect any Special Category Data (such as health, religious belief, or biometric data), or information about criminal convictions.
If You Don’t Provide Personal Data
Where we need certain data to provide a quote, deliver a service, or engage you as a contractor, and you don't provide it, we may not be able to proceed. We'll let you know if that's the case.
3// How your personal data is collected
Direct interactions: when you fill in a form, request a quote, contact us by phone or email, or apply to join our contractor network.
Automated technologies: as you interact with the Site, we may collect Technical Data using cookies and similar technologies (see our Cookie Policy for details).
Third parties: we may receive Technical Data from analytics or advertising providers (such as Google Analytics), and Contact Data from professional partners or referrals.
4// How WE Use Your PErsonal Data
We will only use your personal data when the law allows. Most commonly, this will be:
To perform a contract with you, such as delivering a quoted service or engaging you as a contractor.
Where it's necessary for our legitimate interests, provided your rights don't override those interests.
To comply with a legal or regulatory obligation.
Where we rely on consent, such as for marketing communications, you can withdraw that consent at any time by contacting us.
Marketing
We may use your Contact and Profile Data to let you know about services that may be relevant to you, where you've requested information or previously used our services. You can opt out of marketing at any time by contacting us.
Cookies
You can set your browser to refuse cookies or alert you when a website sets one. Some parts of the Site may not work properly if cookies are disabled. See our Cookie Policy for full details.
Change Of Purpose
We'll only use your data for the purpose it was collected for, unless we reasonably consider another purpose is compatible with the original one, or we're required by law to use it differently. We'll notify you if this applies.
5// Disclosure Of Your Personal Data
We may share your data with:
Contractors within our vetted, nationwide network, where necessary to deliver a quoted or agreed service at your site.
Software providers who support our operations, including job management, scheduling and invoicing systems, and email and business communication services.
Professional advisers, including accountants, insurers, and legal advisers, based in the UK.
HMRC, regulators, and other authorities, where required by law.
A buyer or successor, if we sell, transfer, or reorganise all or part of our business, in which case your data may be transferred as part of that transaction.
We require all third parties to respect the security of your data and to only process it for the purposes we've instructed.
6// International Transfers
Where we or our service providers transfer personal data outside the UK, we ensure an appropriate level of protection is in place, through one of the following safeguards:
Transferring only to countries recognised by the UK government as providing adequate protection for personal data; or
Using approved transfer mechanisms, such as the UK International Data Transfer Agreement (IDTA) or UK-approved Standard Contractual Clauses.
Please contact us if you'd like further information on the safeguards used for a specific transfer.
7// Data Security
We have appropriate security measures in place to prevent your personal data being accidentally lost, used, accessed, altered, or disclosed without authorisation. Access to your data is limited to those who have a genuine business need, including vetted contractors where relevant to delivering your service, and they are subject to a duty of confidentiality.
We have procedures in place to address any suspected data breach and will notify you and any applicable regulator where we're legally required to.
8// Data Retention
We keep basic customer and contractor data (including Contact, Identity, and Transaction Data) for as long as necessary to fulfil the purposes we collected it for, including meeting legal, accounting, or reporting requirements, typically up to 6 years after the end of our relationship, for tax purposes.
You can ask us to delete your data in some circumstances. See "Your legal rights" below.
9// Your Legal Rights
Under UK data protection law, you have the right to:
Request access to your personal data.
Request correction of inaccurate or incomplete data.
Request erasure of your data, in certain circumstances.
Object to our processing of your data.
Request restriction of processing.
Request transfer of your data to you or a third party.
Withdraw consent at any time, where we rely on consent.
To exercise any of these rights, contact us using the details in Section 1. There's usually no fee, though we may charge a reasonable fee, or decline, if a request is clearly unfounded or excessive. We aim to respond within one month.
10// Glossary
Legitimate interest means our interest in running and improving our business, balanced against your rights and interests.
Performance of contract means processing your data where necessary to deliver a service or quote you've requested.
Legal obligation means processing necessary to comply with the law